Accessibility
Article body
UEFA EURO 2024 is all about people! It’s our aim to celebrate diversity and inclusion and ensure all fans can be part of the celebrations. This page will help you plan for your EURO 2024 trip. Check this page regularly for updates to ensure you have the best experience possible.
🌍 Accessible travel to Dortmund
By train 🚆
Please be aware that Dortmund Central Station is not completely accessible with varying facilities and provisions across its platform. When planning your journey, please visit the accessibility page for the station and make any relevant arrangements with the Mobility Service to help you.
🚨 Don’t forget: All ticket holders have access to discounted DB train tickets and international rail passes.
Booking a DB train ticket
- Wheelchair spaces on trains must be booked in advance
- It’s recommended to select a connection with sufficient transfer time
- DB have a dedicated Mobility Service Centre (MSZ) to support you with your planning. They can also organise assistance for boarding, transferring or getting off a train
Mobility Service Centre (MSZ)
Phone: +49 (0) 030 65212888
E-mail: msz@deutschebahn.com
Onboard DB trains and at train stations
Trains are generally accessible for fans with limited mobility; carriage doors are wide enough to fit wheelchairs and trains are equipped with dedicated wheelchair spaces.
- You can pre-book your wheelchair space in advance for long-distance trains such as ICE, IC and EC services.
- Equipment such as walking aids can be carried free of charge.
- At larger train stations, you can request a wheelchair should you require it.
By plane 🛬
If you require additional assistance, make sure you inform your airline in advance. Visit the dedicated Accessible Travel page on the Dortmund Airport website for information on services available on arrivals and departures. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made.
If you touch down in Düsseldorf Airport, the barrier-free travel page on the Düsseldorf Airport website has all the relevant information.
By car 🚘
A large part of the public car parks and underground parking facilities are accessible for people with disabilities. The ticket machines also offer accessibility-friendly features like voice control.
Please note that we do not recommend driving into the city centre as matchday traffic may increase your journey time considerably.
Instead, make use of the Park + Ride facilities and continue your journey by public transport.
Accessible travel guide 🧑🏼🦽
The German National Tourist Board has a dedicated guide on accessible travel throughout the country that can help you plan your EURO 2024 trip.
For general Dortmund travel guidance, head over to our travel page.
🏙️ Accessible travel around Dortmund
In general, most areas of Dortmund are accessible. Pedestrian routes are designed to be wheelchair-accessible although a few parts of the central area do have cobbled streets.
Ⓜ️ Dortmund’s public transport operator (DSW21) offers various services to make travelling by bus and train easier for disabled passengers. These include low-floor buses and trains, modern elevator systems, tactile guidance systems, information panels and up-to-date information systems at public transport stops.
🚕 Accessible taxis are available, but they must be booked at least 12 hours in advance. For more information, please visit the local taxi provider website (link available in German only).
⚽ Stadium accessibility
All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.
There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.
Accessible parking permits can be requested during the ticket application process. Our ticketing team will allocate permits closer to the match and inform applicants. Please be aware that permits are not guaranteed on application and subject to availability.
A team of friendly staff and volunteers will be on-site to assist you with directions and answer any questions. There will be dedicated accessibility volunteers too!
ADC commentary will be available at all EURO 2024 matches. We'll let you know how to access the service and the language availability soon.
Wheelchairs will be available to loan for fans who are unable to walk longer distances. Simply speak to our volunteers on-site for assistance.
Detailed information about stadium facilities will be released soon.
🎉 EURO 2024 Festival accessibility
The EURO 2024 Festival will be in full swing throughout June and July. The festival sites will be accessible to all fans with facilities such as viewing platforms, ramps to activations and more! Check back later for detailed information.