Berlin Accessibility

If you require additional assistance, make sure you inform your airline in advance. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made. Visit the dedicated mobility and accessibility page on the Berlin Brandenburg Airport website for details on their free Mobility Service.

Accessible parking is available throughout the city – use this helpful tool (available in German only) to find locations.

Most U-Bahn stations, all S-Bahn lines and the entire bus fleet are wheelchair accessible, apart from bus line 218 which consists of vintage buses and ferry line F24. The local transport operator BVG have put together some helpful information regarding accessible travel around Berlin.

BVG offers an accessibility on-demand service around the city. There are many taxi providers who offer services for wheelchair users (link available in German only).

The Olympia-Stadion U-Bahn and Olympiastadion S-Bahn stations are both accessible. Check your ticket before you arrive to find out which entrance your seat is assigned to and avoid travelling longer distances to your entrance.

Fans with tickets for Entrance 🅰️ – via U-Bahn
📍 Station: Olympia-Stadion
🚇 Line: U2
➡️ Distance to Entrance A: 600 metres
🛺 Buggy service: From the exit of U2/U-Bahn station Ruhleben, there will be a buggy shuttle offered for people with limited mobility that brings you to Entrance A. Please note that the buggy shuttle is not accessible for wheelchair users.

Fans with tickets for Entrance 🅱️ – via S-Bahn
📍 Station: Olympiastadion
🚈 Line: S3, S9 or S5 (special service to Olympiastadion)
➡️ Distance to Entrance B: 250 metres

The accessible parking area at Olympiastadion Berlin is located at car park P04. Fans with accessible parking tickets can use the car park from 4 hours before kick-off until 2 hours after the final whistle. Please note that all cars need to have a valid EURO 2024 parking pass. Parking passes were offered as part of the application process for accessible tickets. Due to heavy matchday traffic, we recommend arriving as early as possible.

If you decide to travel by taxi or rideshare, please note that you won’t be able to travel straight to your entrance. The drop-off points are located on the side road on the south of Heerstraße, west (taxis) and east (rideshare) of Flatowallee. From there, it is around 600m to Entrance B and 1km to Entrance A. Much of the distance has to be covered uphill, including uneven paths.

If this distance is too far for you, we recommend that you travel by public transport. If necessary, you can also use designated accessibility taxis, for which a separate route is provided to the vicinity of the stadium. Taxi drivers are well informed and know how to get there.

As an additional service, the Host City provides a free shuttle service for people with walking impairments and their accompanying persons. People who find it challenging to arrive in large crowds can also take advantage of this service. The shuttle runs between Ruhleben U-Bahn station and close to Entrance A and between Pichelsberg S-Bahn station and close to Entrance B. The shuttle can also be used for departure after the match. The stops remain the same.

Shuttle to Entrance 🅰️:
🚇 Public transport: U2 (Ruhleben)
🚏 Shuttle departure: U-Bahn station Ruhleben
📅 Schedule: every 15 minutes

Shuttle to Entrance 🅱️:
🚇⬅️ Public transport from city centre: S3 or S9 (Spandau)
🚇➡️ Public transport to city centre: S3 (Erkner) or S9 (Airport BER)
🚏 Shuttle departure: S-Bahn station Pichelsberg
📅 Schedule: every 15 minutes

Please note: Both the Olympia-Stadion U-Bahn station and the Olympiastadion S-Bahn stations are accessible and are recommended for travel. Not all trains run to the shuttle stations. Special trains to Olympiastadion do not run to the shuttle stations. Please pay attention to the announcements and announcements at the platform to ensure that you take the right train.

🚪 Yes. Entrances A and B are both accessible.

Fans with tickets for Entrance A & B: From Fan Zone Reichstag and Fan Zone Brandenburger Tor, you can get to Olympiastadion Berlin by S-Bahn from Berlin Central Station. Take the S3, S9 (towards Spandau) or the special service trains of the S5 line to Olympiastadion S-Bahn station.

Fans with tickets for Entrance A: If you leave Fan Zone Brandenburger Tor to the south via Ebertstraße, you can also use Potsdamer Platz U-Bahn station. From there, take the U2 line towards Ruhleben and get off at Olympia-Stadion.

All above-mentioned stations are accessible.

There are 2 Accessibility Info Points in the stadium:

1️⃣ Directly after entering via Entrance B.
2️⃣ Integrated in the stadium walls when approaching the stadium from Entrance A.

If you have any questions related to accessibility in the stadium or if you need support to set up the audio-descriptive commentary, the accessibility volunteers are happy to help.

All accessible toilets are located near the Wheelchair and Easy Access seats in the west and east of the stadium.

There are also accessible toilets outside the stadium at Olympischer Platz, at the corner of Trakhener Allee/Gutmuthsweg and the corner of Coubertinplatz/Trakhener Allee.

All Wheelchair User seats are accessible without a lift, while some Easy Access seats in the upper tier require lift usage to be accessed without stairs. You can use Lift 23 and 99 to reach the upper tier Easy Access seats (see accessibility map). There will be volunteers supporting you to find your way.

Concessions stands are easily reachable and selected stands close to the accessible seating areas will have dedicated priority lanes.

These lanes will be open for everyone to use, but accessibility volunteers will be on hand to ensure accessible ticket holders receive priority service when they arrive.

All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.

There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.

A team of friendly staff and volunteers, proudly sponsored by ERGO, will be on-site to assist you with directions and answer any questions.

There will also be more than 25 dedicated accessibility volunteers at the stadium! You can identify them by their bibs that display an accessibility icon.

A wheelchair push service will be offered for guests with limited mobility who did not come in their own wheelchair and need help reaching their seats after the security checks.

The service is available for everyone in need. Please reach out for the accessibility volunteers near the entrances – they're happy to help!

For EURO 2024, audio-descriptive commentary for fans who are blind or partially sighted will be available at all 51 matches.

For the first time, it is available directly on the UEFA EURO 2024 app! No need to pick up a device at the stadium – simply bring your fully charged mobile phone with the app already installed and your own pair of headphones:

• Open the UEFA EURO 2024 app
• Tap on the “More” menu
• Tap on “Audio-descriptive commentary” in the “At the event” section
• Tap on the match you want to listen to (available 15 minutes before kick-off)
• Enjoy!

The service requires only a minimum of data and in some stadiums, free Wi-Fi is available. To recharge your phone during the match, you can bring a small power bank, no larger than your phone. If you have any questions or issues with audio-descriptive commentary, stop by the Accessibility Info Point at the stadium (see map above).

You can also use this service on the app at the official EURO 2024 Fan Zones and Public Viewing sites. Just tune in like you would at the stadium!

Languages: German + language(s) of the two teams playing*

*For Croatian, Georgian, Serbian, Slovak, Slovene and Ukrainian spectators, the service will be offered in English.

If you need to bring any special equipment for medical reasons, please get in touch with UEFA ticketing customer service to request an exemption. This can be done as of 1 June and at least 48 hours before your match. On matchday, make sure you carry prescription evidence on you.

The same principle applies for fans coming with an assistance dog. These are allowed in all 10 stadiums. There are specific seating locations for fans coming with assistance dogs, which include a more protected area for the dog. Fans bringing an assistance dog should also contact the UEFA ticketing customer service in advance.

Sensory bags will be available for spectators who have sensory needs/non-visible disabilities. A limited number of sensory bags, equipped with noise cancelling headphones, fidget tools, and verbal cue cards, will be available for guests to use at no additional cost. You can find the sensory bags at the Accessibility Info Points (see map above).

Both Fan Zone Reichstag and Fan Zone Brandenburger Tor are generally accessible. A small number of attractions feature upper floors that may not be accessible by wheelchairs. In such instances, a similar offer will be available at ground level wherever possible. Awareness volunteers will also be on hand to offer assistance.

Yes, there are accessible toilets and changing places at both Fan Zones. In addition, there are also gender-neutral toilets available.

The Public Viewing area at Fan Zone Brandenburger Tor is generally accessible. For wheelchair users, we recommend accessing the Fan Zone from the south (e.g., from Potsdamer Platz) via the Ebertstraße south entrance. From here, ramps will guide you to an elevated viewing platform.

Yes, there is a viewing platform available for people with disabilities. The best way to access the platform is from the south (e.g., from Potsdamer Platz) via the Ebertstraße south entrance.

You can also watch the matches at the Fan Zone Reichstag. There are many seating options available here.

Yes, there are accessible toilets and changing places toilets at the Public Viewing area. In addition, there are also gender-neutral toilets available.