Accessibility
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UEFA EURO 2024 is all about people! It’s our aim to celebrate diversity and inclusion and ensure all fans can be part of the celebrations. This page will help you plan for your EURO 2024 trip. If you're a disabled fan or require additional support, check back regularly for updates.
🌍 Accessible travel to Hamburg
Whether you’re travelling to Hamburg by train, plane, or car, you’ll find a safe and comfortable option to get to the city centre. Check out your options below and visit the accessible travel guide on the official Hamburg website.
By train 🚆
Hamburg Central Station, along with the other two long-distance railway stations, Dammtor and Altona, are accessible via lifts and escalators. A guidance system for visually impaired travellers is also available in all three stations. Hamburg-Harburg railway station is partially accessible. In case you need further assistance, visit the accessible train travel page on the official Hamburg website and contact the Mobility Service Centre (MSZ).
🚨 Don’t forget: All ticket holders have access to discounted DB train tickets and international rail passes.
Booking a DB train ticket
- Wheelchair spaces on trains must be booked in advance
- It’s recommended to select a connection with sufficient transfer time
- DB have a dedicated Mobility Service Centre (MSZ) to support you with your planning. They can also organise assistance for boarding, transferring or getting off a train
Mobility Service Centre (MSZ)
Phone: +49 (0) 030 65212888
E-mail: msz@deutschebahn.com
Onboard DB trains and at train stations
Trains are generally accessible for fans with limited mobility; carriage doors are wide enough to fit wheelchairs and trains are equipped with dedicated wheelchair spaces.
- You can pre-book your wheelchair space in advance for long-distance trains such as ICE, IC and EC services.
- Equipment such as walking aids can be carried free of charge.
- At larger train stations, you can request a wheelchair should you require it.
By plane 🛬
After landing at the Hamburg Airport Helmut Schmidt (HAM), head to the Hamburg Airport (Flughafen) S-Bahn stop. It is accessible from Terminals 1 and 2 via lifts, escalators, and stairs. From there, the S1 line runs every 10 minutes towards the city centre with a journey time of approximately 30 minutes to Hamburg Central Station.
If you require additional assistance, make sure you inform your airline in advance. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made. Visit the dedicated mobility and accessibility page on the HAM airport website for more information.
By car 🚘
Accessible parking options in Hamburg are on the official website where you’ll find details such as opening hours, prices and number of accessible parking spaces available at each location.
Accessible travel guide 🧑🏼🦽
The German National Tourist Board has a dedicated guide on accessible travel throughout the country that can help you plan your EURO 2024 trip.
For general Hamburg travel guidance, head over to our travel page.
🏙️ Accessible travel around Hamburg
Hamburg is a city for everyone. Most public transport services are fully accessible to everyone, but it’s good practice to double-check using the official hvv (Hamburger Verkehrsverbund) website before planning a trip round the city and make sure lifts are operational at the station you want to go to.
Accessible taxis are available in the city. They can be ordered online. Make sure to request your needs when ordering a taxi.
💡 Good to know
The Speicherstadt World Heritage Site and the famous fish market every Sunday are definitely worth a visit when in Hamburg, but it should be kept in mind that there are cobbled streets and it might be difficult to navigate with a wheelchair.
⚽ Stadium accessibility
All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.
There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.
Accessible parking permits can be requested during the ticket application process. Our ticketing team will allocate permits closer to the match and inform applicants. Please be aware that permits are not guaranteed on application and subject to availability.
A team of friendly staff and volunteers will be on-site to assist you with directions and answer any questions. There will be dedicated accessibility volunteers too!
ADC commentary will be available at all EURO 2024 matches. We'll let you know how to access the service and the language availability soon.
Detailed information about stadium facilities will be released soon.
Wheelchairs will be available to loan for fans who are unable to walk longer distances. Simply speak to our volunteers on-site for assistance.
🎉 EURO 2024 Festival accessibility
The EURO 2024 Festival will be in full swing throughout June and July. The festival site will be accessible to all fans with facilities such as accessible viewing platforms, ramps to activations and more! Check back later for detailed information.