You can only enter the stadium with a bag no bigger than A4. So it's best if you don't bring a bag at all. If you have additional luggage or large items, please check the map above to find a Bag Deposit area nearest you where it can be left during the match.

There are four bag deposits at Saint Petersburg Stadium. Storing your bag is free, but keep in mind there may be queues before and after the match.

Check out the Stadium Rules for more information.

❗ Remember, other items such as professional cameras, umbrellas or food and drinks won't be allowed. Best read our Matchday checklist to be prepared.

• Food and beverage concessions at Saint Petersburg stadium will open three hours before kick-off and close after final whistle.
• Concessions will offer a range of food, including vegetarian options.
• Drinks include Heineken beer and Coca-Cola, sugar-free soft drinks and bottled water. Remember, you may be asked for ID as you have to be over 18 to buy alcohol in Russia.
• Spectators are asked to observe COVID-19 mitigation measures, which will be in place at each concession outlet. This includes distanced queuing and hand sanitation.

EURO 2020 official merchandise will be available around Saint Petersburg Stadium, as well as in the stadium concourse itself.

Please see the map above or use the Volkswagen EURO 2020 Map (app only) to locate the nearest Fan Shop to your entrance.

👕 Pick your favourites amongst a wide range of tournament specific t-shirts, scarves, caps, souvenirs, tournament programmes and more.

💳 Fan Shops at Saint Petersburg Stadium accept cash, all major international cards and digital payment systems.

🕑 Opening hours – three hours before kick-off until one hour after the final whistle. Fan Shops will only be open on matchdays.

🎒 If you purchase any EURO 2020 merchandise, it will not affect your bag allowance. It will be placed in an approved clear plastic bag that you can bring into the stadium with you. For those wanting to avoid carrying extra items on matchday, have your favourite items delivered directly to your door by ordering them at the official EURO 2020 Online Store.

❗ If you are a non-ticket holder who would like merchandise, please don't come to the stadium if you don't have a valid match ticket. Stop by the official licensed Fan Shop at the Football Village or order it online from the comfort of your sofa instead.

The Volkswagen Mobility Makers, part of the EURO 2020 volunteer team, will be there to answer any questions. Don't hesitate to approach them if you need help onsite. They speak English and Russian.

You can meet them in and around Saint Petersburg Stadium, at the Spectator Info Points, and throughout the host city.

On matchdays, there will also be mobile Spectator Info Points. You can find them at transport hubs such as Zenit, Krestovskiy Ostrov, and Begovaya metro stations.

They'll help with all services and where to go, including lost and found services.

To make Saint Petersburg Stadium safe for everyone, there are security measures that you may notice when you visit.

We'll all be social distancing, so getting into the stadium may take longer than normal. We're screening everyone before they enter and carrying out bag searches.

Our team of friendly stewards and volunteer staff are all ready to welcome you. They're always on the lookout for anyone who might need help, so don't be surprised if they pop up and say hello.

Security is a team effort.

As well as all of the security measures we have in place, we rely on you to be our extra eyes and ears. When you're on the way to the game and inside the stadium, be aware of your surroundings. Report anything that doesn't seem right straight away to a steward. They'll know what to do and get it checked out. By doing this, you're doing your bit for the team and helping to keep everyone safe.

Getting to the stadium and parking

Please check "Getting to the stadium" for our recommendations on travelling to Saint Petersburg Stadium as a disabled fan.

Accessible seating and tickets

• There are two different categories of ticket: tickets for wheelchair users and easy access tickets.
• Easy access tickets are for disabled supporters who do not use a wheelchair but require seating with easy access to accessible amenities.
• For more information on tickets, visit the Ticket FAQs.

Accessible entry

Our map above shows accessible entrance locations. Please use the entrance indicated on your match ticket.

Getting around

The stadium is fully accessible. There is lift access to all accessible access seating areas. Please don't hesitate to speak to our volunteers onsite if you need help.

Audio Descriptive Commentary

Audio Descriptive Commentary will be available at the stadium. Fans can either collect and return audio devices at Spectator Info Points or tune their radio app on their mobile phone to enjoy commentary at their seats in the stadium.

Device collection & dropoff points:

• The third floor inside the stadium.
• Info Point inside the stadium perimeter, located next to the fountain.

Mobile phone users tune in to the following frequencies on your radio app:

• Channel in English: 97,6FM.
• Channel in Russian: 98,1FM.

Facilities

All wheelchair and accessible seating areas at Saint Petersburg Stadium are located on the third floor. This floor has concessions with low-level counters for easy access as well as accessible toilets which are unisex across all floors. They are all in easy reach from the wheelchair and accessible seating areas.

COVID-19 means attending games are a little different, and your safety is our top priority. For this, we have a detailed COVID-19 guidance section, which you should read thoroughly so you and others enjoy a safe matchday.

There are some obvious items to bring with you on matchday, but to be sure, read our matchday checklist for the best advice on what to bring and, importantly, what not to bring to the stadium.

What you bring must fit in a bag/backpack no larger than A4 size.

Please leave umbrellas, professional cameras, food and drink at home. For further details on prohibited items, you can also check the stadium rules.

Food and drink of any kind cannot be taken into the stadium.

If you need something for medical reasons, you can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.

Baby strollers can be stored for free next to Bag deposit № 1 and 2, but keep in mind there's limited space.

In addition, you can also leave other oversized items at one of the bag deposits at Saint Petersburg Stadium.

Yes, you can bring a small power bank.

You'll need your match ticket, FAN ID, and your face mask (we recommend you bring some spare, just in case). Please also make sure you have a valid ID on you, e.g. your passport or ID card.

For more information on entry requirements, please check the COVID-19 guidance for Saint Petersburg, as well as our matchday checklist.

You can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium.

Banners and flags can be up to 2.0m x 1.5m. The maximum size of flexible flagpoles is 1m in length and 1cm in diameter. Have a look at the stadium rules for more details.

You should get to the stadium in time for your dedicated 30-minute entry time slot. These slots have been created to follow social distancing guidelines, and we strongly recommend you follow them for a stress-free arrival.

Planning ahead will save you a lot of time at the stadium and help you arrive within your allocated entry time slot. Use our journey planner on the EURO 2020 app to plan your travel according to the entrance shown on your ticket.

No, re-entry is not permitted.

Please only use the entrance indicated on your match ticket. Also, make sure you don't miss kick-off by arriving on time for your 30-minute entry slot, which is also displayed on your match ticket.

Yes, gates remain open until the end of the match

A Lost & Found service is available at our Spectator Info Points. If you find something that's not yours, you'll receive extra karma points if you take it to one of the info points. If you spot something that doesn’t seem right, please don’t pick it up but report it to the nearest steward instead.

If you've lose something, head to the Spectator Info Points for help.

No. Smoking is not permitted at Saint Petersburg Stadium. This includes the use of e-cigarette products and heat-not-burn tobacco products.

Make sure your phone is fully charged before heading to the stadium to make sure you don't run out of battery. It's also okay to bring a small power bank if you want to be on the safe side.

And don't worry – our team onsite will help you if there's a problem with your mobile tickets. There's also a Ticketing Centre for troubleshooting at Futbol’naya Alleya, 6 building 2.

Yes. Toilets, including accessible toilets, are available both outside and inside the stadium.

All announcements and signage will be in English and Russian. Staff will also speak English and Russian as a minimum.

Yes! A ticketing centre will be operating with the following schedule:

10, 11, 13, 15, 17, 19, 20, 22, 30 June and 1 July: 10:00 – 19:00;

12 June: 10:00 – 23:00

14, 23 June: 9:00 – 20:00;

16, 18 June: 9:00 – 17:00;

21 June: 12:00 – 23:00;

2 July: 10:00 – 20:00.

Please see the map above for the exact location.

Check out the Ticket FAQs.

Food and drink can't be taken inside the stadium. But there will be plenty of options to choose from once you're inside.

If you have to take something for medical reasons, you need to contact the Customer Service team ahead of your matchday (at least three days before the match).

Yes. Saint Petersburg will sell Heineken. Alcohol will only be sold to spectators aged 18 or older, so you may be asked to present valid ID before being served.

Saint Petersburg Stadium offers vegetarian options.

Allergens are signposted as clearly as possible, but it's best to ask our staff onsite if in doubt.

Have a look at the Accessible stadium travel section on our Getting to the stadium page.

If you need help, either at the accessible car park or one of the main transport hubs, please reach out to our volunteers onsite. They will be able to assist and escort you to your sector of the stadium.

The viewing areas are in proximity to the entrance points. Accessible golf carts for disabled fans will also be operating on matchdays, taking spectators from the entrances to the elevators.

All entrances at Saint Petersburg Stadium are fully accessible.

Yes, they are all in easy reach from the wheelchair and accessible seating areas.