FAQs

Official Hospitality is the combination of a match ticket and a catering service.

Hospitality packages are available on a first-come-first-served basis and can be purchased by companies or individuals.

For the time being, only venue series are available. They include all matches played in a given stadium.

For the time being, only private skyboxes are available.

Lounge packages may become available for some venues depending on remaining availability.

The packages can be used to invite guests (e.g. relatives, close friends, employees, colleagues, business clients, etc.) to see the match with you. The purchaser of hospitality packages must attend the match in person.

You and your guests are not permitted to resell packages, combine them with other products or services, use them for marketing purposes or use them as part of a lottery or prize for a competition.

The Event Guide (available from 16 December) will help you prepare for your trip.

No, UEFA does not provide such services.

No, we do not provide accreditations/working passes for this purpose.

You will need to use one of the purchased packages.

Yes, details of your guests are required by UEFA. Once your tickets are issued, you will be able to distribute them to your guests via the UEFA Mobile Tickets app. Each of them will have to provide their details in the app.

Please note that UEFA may require a provisional list of guests at any time.

You can use the ticketing contact form.

Please note that the Official Hospitality Team cannot assist on ticket-related matters.

You can apply to purchase packages on our sales portal.

Once you have applied for a package, an email will be sent to you confirming that we have received your request.

Your order will then be reviewed by us and if accepted, our invoice will be sent to you by email.

Packages are available on a first-come-first-served basis on our sales portal.

No, there is no quantity limitation in the purchase of Official Hospitality packages per company. However, for orders above 20 packages, we may ask for additional information.

Yes, but as with any other client, packages must not be used for any commercial purposes such as for promotion, advertising or used as a prize in a competition or sweepstake.

No, Official Hospitality packages must be directly ordered by the end client as resale is not authorised by our Terms and Conditions.

Therefore, the order has to be under the name of the end client and the Terms and Conditions accepted by them directly.

If you wish to assist your client with the purchase of packages, please contact us at hospitality@uefa.ch. You will need to provide us with the details of your client so we can issue an offer to your client.

Packages are subject to availability and can be purchased as long as they remain available.

No discounts are offered for the purchase of Official Hospitality packages.

Our preferred method of payment is Visa. We also accept payment by Mastercard, Twint or bank transfer.

No additional fee shall be charged by UEFA if you pay by credit card.

All payments must be made in Swiss francs (CHF).

This information is available on our client portal.

To log in, use your email address.

Yes, UEFA may decide at its sole discretion to cancel your order if the payment is overdue.

However, UEFA may also decide at its sole discretion to require full payment and refuse any cancellation of your order.

For orders invoiced:
– before 30 May 2025: 10 days
– from 30 May 2025: 2 days

No, clients cannot return or exchange packages that have been sold.

No, re-sale of tickets/packages is prohibited.

No, in accordance with our Terms and Conditions all orders are final and cannot be rescinded or cancelled by a client.

When your packages are ready for distribution, you will receive an email (email address stated on your application) with instructions on how to download the UEFA Mobile Tickets app.

Please check your mailbox a few weeks before the match. In case you cannot find that email message, please send us a request at hospitality@uefa.ch.

You can find further information in the UEFA Mobile Tickets FAQs.

Please watch this 1-minute video to see how to use your mobile tickets.

You can find further information in the UEFA Mobile Tickets FAQs.

Download links and instructions are available here.

Smart casual attire is recommended but not mandatory.

Yes, however, please be aware that official hospitality areas are “neutral”, meaning that you may have other guests wearing the jersey of the opposite team.

Guests will have the opportunity to buy merchandise before and after the match at dedicated stands located outside the turnstiles.

There is usually a lot of traffic and public transport gets very crowded just before the match. Therefore, we recommend arriving well in advance of kick-off and enjoying the hospitality facilities which open 2 hours before the match.

The same applies after the match: rather than leaving the stadium directly, we advise you to enjoy our hospitality facilities which remain open for 60 minutes after the final whistle.

Yes, but they must be accompanied and hold their own valid hospitality ticket.

We always endeavour to have a dedicated access; however, due to logistical reasons, this may not be possible.

Yes, all ticket holders must have a valid photographic proof of identity (in the form of an official document, such as a national ID card, passport or driving licence).

The hospitality facilities open 2 hours before kick-off and the service starts as soon as you and your guests arrive. There is no need to confirm your schedule to UEFA in advance.