Hamburg Accessibility

After landing at the Hamburg Airport Helmut Schmidt (HAM), head to the Hamburg Airport (Flughafen) S-Bahn stop. It is accessible from Terminals 1 and 2 via lifts, escalators, and stairs. From there, the S1 line runs every 10 minutes towards the city centre with a journey time of approximately 30 minutes to Hamburg Central Station.

If you require additional assistance, make sure you inform your airline in advance. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made. Visit the dedicated mobility and accessibility page on the HAM airport website for more information.

Accessible parking options in Hamburg are on the official website where you’ll find details such as opening hours, prices and number of accessible parking spaces available at each location.

Hamburg is a city for everyone. Most public transport services are fully accessible to everyone, but it’s good practice to double-check using the official hvv (Hamburger Verkehrsverbund) website before planning a trip round the city and make sure lifts are operational at the station you want to go to.

Accessible taxis are available in the city. They can be ordered online. Make sure to request your needs when ordering a taxi.

📍 Start from the city centre: Hamburg Central Station S-Bahn
📍 Start from the Fan Zone: Sternschanze (Messe) S-Bahn station or Reeperbahn S-Bahn station
🚈 Line: S3 (towards Pinneberg) or S5 (towards Elbgaustraße)
➡️ Get off at Stellingen S-Bahn station
🚶‍♂️ Distance: approx. 1,5 km walkway or via the dedicated accessible shuttle bus
🚍 Accessible shuttle bus: An accessible shuttle bus will run between Stellingen and Entrance B. It is exclusively for fans with accessibility needs.

💡 You can search for an accessible route on the hvv website by selecting the wheelchair/pram option under timetable info, or in the hvv app using the handicap/wheelchair option.

An accessible shuttle bus will run between Stellingen S-Bahn station and Entrance B. It is exclusively for people with accessibility needs.

🎟️ Pre-booked parking ticket required
🚪 Use Entrance B

The accessible parking area at Volksparkstadion Hamburg is located at car park "Parking Gelb". Fans with accessible parking tickets can use the car park from 4 hours before kick-off until 2 hours after the final whistle.

Please note that all cars need to have a valid EURO 2024 parking pass. Parking passes were offered as part of the application process for accessible tickets. Due to heavy matchday traffic, we recommend arriving as early as possible.

Travelling to the stadium by taxi is not recommended, as walking distances are quite far. Taxis stop on Farnhornweg, which is 1.5 km to the accessible Entrance B.

📍Taxi drop-off point: Farnhornweg

Volksparkstadion Hamburg is build on a podium and the only accessible ramp is located at Entrance B.

📍 Start: St. Pauli or Feldstraße U-Bahn station
🚈 Line: U3 (towards Wandsbek-Gartenstadt) to Landungsbrücken
↪️ Change to S-Bahn line S3 (towards Pinneberg)
🏁 Get off at Stellingen S-Bahn station
🚌 Accessible shuttle bus to stadium from Stellingen S-Bahn station

⚠️ Overview of accessible and non-accessible stations close to the Fan Zone:

🚈 Accessible stations: St. Pauli U-Bahn, Messehallen U-Bahn, Feldstraße U-Bahn and Sternschanze S-Bahn station
❌ Non-accessible stations: Sternschanze U-Bahn and Reeperbahn S-Bahn
⚠️ The route between Sternschanze S-Bahn and U-Bahn stations is not accessible.

There is one Accessibility Info Point at the stadium:

📍behind the accessible seats in front of Block 8A
If you have any questions related to accessibility in the stadium or if you need support to set up the audio-descriptive commentary, the accessibility volunteers are happy to help.

Storing zimmer frames is possible in the dedicated area behind the accessible seats in the south at staircase T-5. Our accessibility volunteers are happy to help you store and secure it.

The accessible toilets are located behind the accessible seats in the south and west of the stadium.

There is no need and possibility to use a lift as all accessible seats are located on ground floor.

Concession stands are easily reachable and selected concession stands behind the accessible seating areas will have dedicated priority lanes.

These lanes will be open for everyone to use, but accessibility volunteers will be on hand to ensure accessible ticket holders receive priority service when they arrive.

All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.

There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.

A team of friendly staff and volunteers, proudly sponsored by ERGO, will be on-site to assist you with directions and answer any questions.

There will also be more than 25 dedicated accessibility volunteers at the stadium! You can identify them by their bibs that display an accessibility icon.

A wheelchair push service will be offered for guests with limited mobility who did not come in their own wheelchair and need help reaching their seats after the security checks.

The service is available for everyone in need. Please reach out for the accessibility volunteers near the entrances – they're happy to help!

For EURO 2024, audio-descriptive commentary for fans who are blind or partially sighted will be available at all 51 matches.

For the first time, it is available directly on the UEFA EURO 2024 app! No need to pick up a device at the stadium – simply bring your fully charged mobile phone with the app already installed and your own pair of headphones:

• Open the UEFA EURO 2024 app
• Tap on the “More” menu
• Tap on “Audio-descriptive commentary” in the “At the event” section
• Tap on the match you want to listen to (available 15 minutes before kick-off)
• Enjoy!

The service requires only a minimum of data and in some stadiums, free Wi-Fi is available. To recharge your phone during the match, you can bring a small power bank, no larger than your phone. If you have any questions or issues with audio-descriptive commentary, stop by the Accessibility Info Point at the stadium (see map above).

You can also use this service on the app at the official EURO 2024 Fan Zones and Public Viewing sites. Just tune in like you would at the stadium!

Languages: German + language(s) of the two teams playing*

*For Croatian, Georgian, Serbian, Slovak, Slovene and Ukrainian spectators, the service will be offered in English.

If you need to bring any special equipment for medical reasons, please get in touch with UEFA ticketing customer service to request an exemption. This can be done as of 1 June and at least 48 hours before your match. On matchday, make sure you carry prescription evidence on you.

The same principle applies for fans coming with an assistance dog. These are allowed in all 10 stadiums. There are specific seating locations for fans coming with assistance dogs, which include a more protected area for the dog. Fans bringing an assistance dog should also contact the UEFA ticketing customer service in advance.

Sensory bags will be available for spectators who have sensory needs/non-visible disabilities. A limited number of sensory bags, equipped with noise cancelling headphones, fidget tools, and verbal cue cards, will be available for guests to use at no additional cost. You can find the sensory bags at the Accessibility Info Points (see map above).

All public paths at the Fan Zone are accessible by wheelchair. The only area not accessible to wheelchair users is the Beach Club area, which is covered with sand. Most – if not all – activities at the Fan Zone are accessible. Signs will guide you to the designated wheelchair spots, and volunteers will also be available to assist you.

Yes, accessible toilets are signposted. Facilities at the Fan Zone include a ramp, a ground-level shower, a ceramic toilet with grab handles and a heater on a non-slip, polished stainless steel floor.

All entrances to the Public Viewing are accessible, but it is recommended to use the St. Pauli entrances (Entrances C and D) as the distances to the wheelchair platform are much shorter. All public paths in the Public Viewing area are accessible by wheelchair.

The Public Viewing area has a central wheelchair platform, which is around 150cm above ground level and equipped with a railing, giving you a good view of the big screen. A maximum of one accompanying person may join the wheelchair platform. The accompanying person can identify themselves using the B symbol on the disabled person’s pass.

Electric wheelchairs can be charged on the wheelchair platform. Unfortunately, the platform is unsheltered from the sun, so please make sure to wear sun cream or a hat.

Yes, accessible toilets are signposted. Facilities include a ramp, a ground-level shower, a ceramic toilet with grab handles and a heater on a non-slip, polished stainless steel floor.

Assistance dogs may be brought into the Fan Zone and the Public Viewing as long as evidence can be provided that an assistance dog is required for fans with severe visual impairment to get around safely. Assistance dogs must be identified in accordance with §26 of the German Assistance Dog Act (AHundV) or through other official documentation. Volunteers will be on hand to help with any issues.