Gelsenkirchen Arena AufSchalke

All tickets will be mobile tickets and will be delivered on the UEFA Mobile Tickets App.

Make sure you have the app on your phone in order to download your ticket. If you have multiple tickets, remember to transfer them to your group – ideally before you leave for EURO 2024.

Our ticketing team will send you all the details by email. For more information, please visit our ticketing FAQs.

We recommend you enter through the entrance that’s indicated on your ticket. Have a look at the stadium map and our stadium travel guidance before setting off to ensure you know the route to your entrance.

All the excitement is sure to work up an appetite – but don’t worry: The concession stands in and around the stadium have got you covered.

⌚ Opening hours: Concession stands open 3 hours before kick-off
🍔 Food: Get ready to feast at the stadium! Enjoy a delicious array of options including stadium classics, vegetarian and vegan delights and some local favourites such as grilled ham with cabbage salad in a bun.
🥤 Soft drinks: The assortment of beverages includes Vio water, Coca-Cola, Coca-Cola Zero, Fanta, Sprite, Fuze Tea and plenty more besides!
🍺 Alcoholic drinks: The range of drinks includes Bitburger Pils, Shandy Beer with Bitburger and Bitburger 0,0% Herb.
💳 Payment options: You can pay by debit card, credit card and mobile contactless payment, including Alipay+. Some stands also accept cash payments.
♻️ Deposit: All drinks are served in reusable cups, for which a €3 deposit will be charged. The cups can be returned to any drinks stand in exchange for the deposit.

If you are attending a match in the stadium and require immediate help (e.g. because you feel harassed, discriminated against, threatened or otherwise vulnerable), contact the dedicated on-site team:

Contact rapid response team

Additionally, each stadium has a dedicated safe space.

There is no minimum age to attend the match, but everyone must hold a valid match ticket in order to enter the stadium, regardless of their age.

Yes, ticket holders under the age of 16 can only enter the stadium with an accompanying adult. The accompanying adult MUST have a valid match ticket.

We recommend getting to the stadium when gates open, 3 hours before kick-off.

We recommend you use the entrance specified on your ticket as it is the most comfortable way to find your block and your seat once in the stadium.

You’ll still be allowed to enter the stadium as long as the security situation allows it. However, entrances may close at some point during the game, and you may not be permitted entry. So start your journey well in advance and allow additional time for security checks.

Re-entry is not permitted. If you choose to leave the stadium, you will not be allowed back in.

You can bring flagpoles that are a maximum of 1m long and 1cm in diameter and banners or flags that are a maximum of 2m x 1.5m.

You can bring any flag or banner you like, as long as they are not banned or carry any forbidden or discriminating symbols that would constitute a criminal offence in Germany. All items must meet the general requirements for flags/flagpoles or banners as outlined in the stadium rules (see above).

You can watch the match in any jersey you like – club or national team. Check the section above for restrictions on flags and banners.

Yes, if you need to bring anything for medical reasons, please get in touch with the UEFA ticketing customer service to request an exemption. This can be done as of 1 June and or at least 48 hours before your match: On matchday, make sure you carry prescription evidence on you.

Yes, the stadium will provide gender-neutral lanes at all entrances, where aspects like body checks before entering the stadium are performed without connection to binary limitations of gender identification or expression. Channels will be marked accordingly and are positioned mostly on the far right side of every entrance. EURO 2024 embraces gender identities and expressions as a spectrum that is not limited to a binary concept.

Yes! In case you have an issue with your match ticket, there will be 2 ticketing centres at the stadium. These are located between entrance A and B and near to entrance D. The centres will be open on matchday 7 hours before kick-off until half time. For more information, have a look at the Mobile Tickets FAQs.
 
If there's an issue with your ticket, you will be asked to provide valid proof of ID (the same ID that you provided in the ticketing system and/or the UEFA Mobile Tickets App), so make sure you have it on you.

No. If you don’t have a ticket, don’t travel to the stadium. You’re better off heading to Fan Zone Nordsternplatz and to the free Public Viewing of the match at the Amphitheater!

Smoking is not allowed inside the stadium. This policy includes vaping, e-cigarettes, and heat-not-burn tobacco products.

In case of an emergency, reach out to the nearest steward, first responder or volunteer for immediate assistance.

A number of support services and response mechanisms will be in place at EURO 2024 to ensure all fans can enjoy their time at the stadium.

• If you observe or experience any cases of discriminatory behaviour or human rights violations, our team of stewards, first responders, volunteers and specialised staff will be trained to provide you with support.
• Each stadium will have a dedicated safe room.
• An online EURO 2024 reporting tool will be available for fans to address any form of discrimination.

If an item has been lost, please head to the Spectator Info Point, which will be clearly signposted and indicated on the stadium map. Your request will be logged and our team will try to reunite you with your item during the match.

If the team is unable to locate your items during the match, all lost property will be transferred to the Host City’s lost and found office (Gelsenkirchen Central Station) the next day.

If you have found a lost item at a UEFA EURO 2024 stadium, please proceed as follows:

1. Take the item to the Spectator Info Point, which will be clearly signposted and indicated on the Stadium map. If you are unsure where this is, volunteers will be able to direct you.
2. The team will log the item for you and attempt to return it to its owner during the match.
3. Alternatively, you can hand the item to the nearest steward.

There are no phone charging stations. Please charge your phone before heading to the stadium so it doesn’t run out of battery. You can also bring a small power bank, no bigger than your phone, into the stadium.

Remember, you will need your phone to access your ticket, so make sure it is fully charged before heading to the stadium.

No, there are no toilets outside the stadium.

No, there is no public Wi-Fi at the stadium.

Yes, all seats at Arena AufSchalke are covered.

Cashless payments are preferred. There might be some cash payment options at Arena AufSchalke, but please pay by debit/credit card or contactless where possible.

For fans with very young children or vulnerable individuals:

Please keep a close eye on young or vulnerable members of your party to avoid being separated in crowded areas of the stadium.

To help keep your group together, there is a wristband service for fans with young children or vulnerable adults.

Parents or guardians can write their contact details on these wristbands. If you get separated, the team will let you know if the missing member of your group has been found.

Wristbands are available at the Spectator Info Point, which will be clearly signposted and indicated on the stadium map.

Please note that pushchairs/strollers are not permitted in the stadium.

Yes, and they can be used by anyone. Gender-neutral toilets can be found here:

• Level 0 behind block I
• Level 0 behind block Q
• Level 0 behind block A
• Level 3 behind block 28
• Level 3 behind block 52

No food or drinks can be brought into the stadium This includes drinks containers, whether full or empty. For medical exemptions, check the stadium entry FAQs above.

Small quantities of baby food are permitted. However, it is generally not advisable to take babies into the stadium.

If you have any allergies or dietary restrictions, please ask the concessions staff for more information.

Check out our dedicated accessibility page for detailed information on travel, accessibility services at the stadium and more.

No. Parking on matchday is strictly for ticket holders with a valid parking pass. Passes will not be sold at the stadium.

Parking passes are sold and managed by the respective parking operator. For any assistance, check out their detailed FAQs or reach out directly to the operator’s customer service team.

All parking areas are close to the stadium and within walking distance of the entrances (10 minutes at maximum). Maps will be provided closer to the tournament with more detailed information.

The parking areas C, D and E open 5 hours before kick-off and close approximately 4 hours after the match. Stadium gates for all EURO 2024 matches open 3 hours before kick-off.

Parking passes are non-refundable and the transfer or resale of passes is not permitted. But you don’t necessarily have to come with your own car. You can also ride with someone else and provide them with your parking pass, as long as you’re with them.