Frankfurt Accessibility

If you require additional assistance, make sure you inform your airline in advance with the kind of assistance you need. Visit the dedicated mobility and accessibility page on the Frankfurt Airport website for information on services available on arrivals and departures. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made.

Most of Frankfurt’s car parks have accessible parking spaces. If you’re looking to get as close to the Fan Zone as possible, opt for the Dom/Römer and Am Theater car parks.

Please see below for accessible stadium parking information.

🎟️ Pre-booked parking ticket required
🚪 Use Entrance 1

The accessible parking area at Arena Frankfurt is located at car park P8. Fans with accessible parking tickets can use the car park from 4 hours before kick-off until 2 hours after the final whistle.

Please note that all cars need to have a valid EURO 2024 parking pass. Parking passes were offered as part of the application process for accessible tickets. Due to heavy matchday traffic, we recommend arriving as early as possible.

Taxi drop-off point: P9

The taxi stand in the east on P9 ensures the best accessible route to the stadium. Make sure you tell your driver to drop you off at the end of P9, as the surface is covered with gravel. From there, the accessible entrance at P9 is the shortest way to your seat.

🚪 Entrances 1 and 4 are the only fully accessible entrances.

🚇 Use public transport (tram lines 20/21 or S-Bahn lines S8/S9) or a taxi to get from the Fan Zone to your accessible entrance.

There are 2 Accessibility Info Points in the stadium:

1️⃣ In the glass box at the end of the path coming from Entrance 1

2️⃣ Behind the accessible seats between Blocks 28 and 30

If you have any questions related to accessibility in the stadium or if you need support to set up the audio-descriptive commentary, the accessibility volunteers are happy to help.

There are 3 accessible toilets in each toilet block located behind Blocks 36B, 32A, 24B and 20A.

There is no need to use a lift as all accessible seats are located on the ground floor. A ramp in the northwest of the stadium will help you reach the accessible seats.

Concession stands are easily reachable and selected concession stands behind the accessible seating areas will have dedicated priority lanes.

These lanes will be open for everyone to use, but accessibility volunteers will be on hand to ensure accessible ticket holders receive priority service when they arrive.

All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.

There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.

A team of friendly staff and volunteers, proudly sponsored by ERGO, will be on-site to assist you with directions and answer any questions.

There will also be more than 25 dedicated accessibility volunteers at the stadium! You can identify them by their bibs that display an accessibility icon.

A wheelchair push service will be offered for guests with limited mobility who did not come in their own wheelchair and need help reaching their seats after the security checks.

The service is available for everyone in need. Please reach out for the accessibility volunteers near the entrances – they're happy to help!

For EURO 2024, audio-descriptive commentary for fans who are blind or partially sighted will be available at all 51 matches.

For the first time, it is available directly on the UEFA EURO 2024 app! No need to pick up a device at the stadium – simply bring your fully charged mobile phone with the app already installed and your own pair of headphones:

• Open the UEFA EURO 2024 app
• Tap on the “More” menu
• Tap on “Audio-descriptive commentary” in the “At the event” section
• Tap on the match you want to listen to (available 15 minutes before kick-off)
• Enjoy!

The service requires only a minimum of data and in some stadiums, free Wi-Fi is available. To recharge your phone during the match, you can bring a small power bank, no larger than your phone. If you have any questions or issues with audio-descriptive commentary, stop by the Accessibility Info Point at the stadium (see map above).

You can also use this service on the app at the official EURO 2024 Fan Zones and Public Viewing sites. Just tune in like you would at the stadium!

Languages: German + language(s) of the two teams playing*

*For Croatian, Georgian, Serbian, Slovak, Slovene and Ukrainian spectators, the service will be offered in English.

If you need to bring any special equipment for medical reasons, please get in touch with UEFA ticketing customer service to request an exemption. This can be done as of 1 June and at least 48 hours before your match. On matchday, make sure you carry prescription evidence on you.

The same principle applies for fans coming with an assistance dog. These are allowed in all 10 stadiums. There are specific seating locations for fans coming with assistance dogs, which include a more protected area for the dog. Fans bringing an assistance dog should also contact the UEFA ticketing customer service in advance.

Sensory bags will be available for spectators who have sensory needs/non-visible disabilities. A limited number of sensory bags, equipped with noise cancelling headphones, fidget tools, and verbal cue cards, will be available for guests to use at no additional cost. You can find the sensory bags at the Accessibility Info Points (see map above).

All attractions in the Fan Zone are accessible via wheelchair ramps. However, the "Floating Pitch" is not easily accessible for wheelchair users.

Yes, there will be accessible toilets in the Fan Zone.

The Public Viewing is accessible.

Yes, there will be accessible toilets at the Public Viewing.