Cologne Accessibility

If you require additional assistance, make sure you inform your airline in advance. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made. Visit the dedicated accessibility and mobility page on the Cologne / Bonn Airport website for information on arrivals and departures.

It is not advisable to drive into Cologne during EURO 2024. However, those who need to travel by car should visit the City of Cologne website for information about their specially equipped accessible parking spaces available in public car parks.

🚋 Tram line 1 (towards Weiden West or Cologne Stadium) offers an accessible route from the city centre to the stadium.

Information on accessible travel for fans can be found on the KVB website.

Enter via the accessible channel at Entrance A. As all channels are placed on grass, fans in a wheelchair or with a zimmer frame will be let in via the roll gate in the middle where the surface is paved.

Routes to accessible car parks vary depending on your accessible parking passes. Fans with accessible parking tickets can use the car park from 4 hours before kick-off until 2 hours after the final whistle. Please note that all cars need to have a valid EURO 2024 parking pass. Parking passes were offered as part of the application process for accessible tickets. Due to heavy matchday traffic, we recommend arriving as early as possible.

📍 Accessible parking P5

The taxi stand in the west on Am Sportpark Müngersdorf ensures the best accessible route to the stadium. Make sure to inform your driver of your preferred destination as there are multiple taxi stations around the stadium.

From there, the accessible entrance on Olympiaweg is the shortest way to your seat.

All entrances to Cologne Stadium are accessible.

Use tram line 1 (towards Weiden West or Cologne Stadium) for an accessible journey from Heumarkt to the stadium.

Information on accessible travel for fans can be found on the KVB website.

There is 1 Accessibility Info Point in the stadium:

1️⃣ behind the accessible seats in the east next to Gate 10

If you have any questions related to accessibility in the stadium or if you need support to set up the audio-descriptive commentary, the accessibility volunteers are happy to help.

Zimmer frames can be stored in the dedicated area behind the accessible seats in the east under the staircase that goes up to O14-O15. The accessibility volunteers are happy to help you store and secure it.

The accessible toilets are located behind the accessible seats in the north and the east.
There is another accessible toilet outside the stadium near the east stand.

There is no need and possibility to use a lift as all accessible seats are located on ground floor.

Concession stands are easily reachable and selected concession stands behind the accessible seating areas will have dedicated priority lanes.

These lanes will be open for everyone to use, but accessibility volunteers will be on hand to ensure accessible ticket holders receive priority service when they arrive.

All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.

There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.

A team of friendly staff and volunteers, proudly sponsored by ERGO, will be on-site to assist you with directions and answer any questions.

There will also be more than 25 dedicated accessibility volunteers at the stadium! You can identify them by their bibs that display an accessibility icon.

A wheelchair push service will be offered for guests with limited mobility who did not come in their own wheelchair and need help reaching their seats after the security checks.

The service is available for everyone in need. Please reach out for the accessibility volunteers near the entrances – they're happy to help

For EURO 2024, audio-descriptive commentary for fans who are blind or partially sighted will be available at all 51 matches.

For the first time, it is available directly on the UEFA EURO 2024 app! No need to pick up a device at the stadium – simply bring your fully charged mobile phone with the app already installed and your own pair of headphones:

• Open the UEFA EURO 2024 app
• Tap on the “More” menu
• Tap on “Audio-descriptive commentary” in the “At the event” section
• Tap on the match you want to listen to (available 15 minutes before kick-off)
• Enjoy!

The service requires only a minimum of data and in some stadiums, free Wi-Fi is available. To recharge your phone during the match, you can bring a small power bank, no larger than your phone. If you have any questions or issues with audio-descriptive commentary, stop by the Accessibility Info Point at the stadium (see map above).

You can also use this service on the app at the official EURO 2024 Fan Zones and Public Viewing sites. Just tune in like you would at the stadium!

Languages: German + language(s) of the two teams playing*

*For Croatian, Georgian, Serbian, Slovak, Slovene and Ukrainian spectators, the service will be offered in English.

If you need to bring any special equipment for medical reasons, please get in touch with UEFA ticketing customer service to request an exemption. This can be done as of 1 June and at least 48 hours before your match. On matchday, make sure you carry prescription evidence on you.

The same principle applies for fans coming with an assistance dog. These are allowed in all 10 stadiums. There are specific seating locations for fans coming with assistance dogs, which include a more protected area for the dog. Fans bringing an assistance dog should also contact the UEFA ticketing customer service in advance.

Sensory bags will be available for spectators who have sensory needs/non-visible disabilities. A limited number of sensory bags, equipped with noise cancelling headphones, fidget tools, and verbal cue cards, will be available for guests to use at no additional cost. You can find the sensory bags at the Accessibility Info Points (see map above).

All Fan Zone activities are designed to be as accessible as possible. There is also an elevated platform for wheelchair users.

Yes, Fan Zone Heumarkt has accessible toilets.

The Public Viewing is almost entirely accessible.

The Public Viewing has an elevated viewing platform with a wheelchair ramp. There are also adequate seating options for people who struggle to stand for an extended period of time.

Yes, accessible toilets are available at the Public Viewing.

Further information on the “Public Viewing for all” initiative can be found on the City of Cologne website.